Shipping & Returns
Shipping Policy
1. Processing Time
All orders are processed and shipped within 24 hours of payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
2. Delivery Methods
We use only partner international carriers that offer fast and secure service. We do not use national postal services, as our products originate internationally and are intended for customers in various countries. Delivery times vary by destination and will be provided at the time of purchase.
3. Tracking
All partner carriers offer online tracking. The customer will receive a tracking code via email to monitor every stage of the delivery.
4. Shipping Costs
Shipping costs are calculated automatically at checkout based on weight, product dimensions, and the destination country. Free shipping promotions may be offered during specific campaigns and will be announced on our official channels.
5. Responsibility
The store guarantees the integrity of the product until it is delivered to the provided address. In the event of damage during transit, the customer must contact us immediately for assessment and replacement.
6. Incorrect Address
It is the customer's responsibility to provide accurate delivery details. If there is an error in the provided address, the cost of reshipping will be the buyer's responsibility.
7. Service Areas
We deliver to the United Kingdom and other countries worldwide. Delivery times and availability may vary depending on the region and the partner carrier.
Return & Exchange Policy
1. Request Period
Customers may request a return or exchange within 14 calendar days of receiving the product, in accordance with applicable UK consumer protection laws.
2. Product Condition
The item must be in perfect condition, showing no signs of use, and include all accessories, manuals, and the original packaging. Products damaged due to misuse are not eligible for return or exchange.
3. Procedure
To initiate the process, the customer must contact our customer service team via email or the form available on the website. Following a review, we will provide detailed return instructions.
4. Shipping Costs
If the return is due to a manufacturing defect or a shipping error, the store will cover the shipping costs. In cases of returns due to a change of mind or personal preference, the customer is responsible for shipping costs.
5. Refunds
Refunds will be processed within 7 business days of receiving and inspecting the returned product. The amount will be credited using the same payment method used for the original purchase.
6. Exchanges
Exchanges are subject to stock availability. If the desired product is unavailable, the customer may opt for a full refund.